Description de fonction


La société

What began as a small family business has today grown into an international provider in the field of Quality of Life services. Sodexo offers an extensive range of services that enhance the wellbeing of people, such as the maintenance of technical installations, reception, cleaning, management of green spaces, catering services and Sodexo Benefits & Rewards Services. Sodexo Benefits & Rewards Services in Belgium is the preferred partner of private and public companies for a whole series of staff vouchers and services (Lunch Pass®, Cadeau Pass®, Sport & Culture Pass®, Eco Pass®, SME portfolio, Training Vouchers, Surf@home, Incentive&Recognition, etc.) and of private individuals for Service Vouchers.
We firmly believe that the Quality of Life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities. At Sodexo, you are part of a stimulating environment, where you can develop your talents and where you can count on continuous help and guidance for your career. With some 250 colleagues spread around Belgium (48% of whom are women), you are the key to our success. Are you looking for a highly interesting job in a stable company? Then the job detailed below may be right up your street.


Key Tasks:

  • Functional & Technical release coordination

- Gather information and track status of all change requests and release implementations

- Understand and analyse any impacts of, including scheduling risks, all projects that will introduce change to the production environment

- Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change

- Coordinate with all partners, including Ops, to ensure correct and consistent data is provided

- Communicate technical change and release activities and impact to broader IT clients

- Provide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted and unauthorised changes to identify process deficiencies and adverse trends in change and release practices and implementation of change

  • Improve release process

- Continuous improvements should update the current process

- Continually update and document process for the ongoing improvement of services and process activities under the processes

- Interface closely with SM, PO and technical experts to ensure the process delivers maximum benefit while maintaining appropriate quality controls

- Work closely with all delivery teams to continuously improve the processes, procedures and communication and delivery of services

- Proactively identify and comply with all ICT and Departmental processes

- Actively promoting the use of the policy and process Department wide

- Define and calculate KPI's to identify and measure the improvement


  • Experience:

- Experience in an IT environment is essential

- Experience with coordination and facilitation of processes and procedures

  • Skills:

- A very good command in French and/or Dutch with a good knowledge of English

- Excellent written and oral communication skills – able to communicate technical information to the understanding of a layperson

- Excellent interpersonal skills – able to influence and persuade, is comfortable championing processes across multiple user groups, adjusts style to needs of audience

- Sound relationship management skills – able to build and maintain effective working relationships

- Strong organisational skills – able to prioritise and effectively manage competing demands without any loss of quality or service

- Excellent analytical and problem solving skills

  • Education:

- ITIL certificate is an added value

  • Extra:

- A strong commitment to delivering exceptional service including providing after hours support as required


An exciting job with perspective in a dynamic organization based on Agile and collective intelligence way of working
• The opportunity to use with the latest trendy technologies on a lot of interesting challenges and projects
• An enjoyable working environment as part of a motivated team
• A workplace in Brussels (Ixelles), close to Etterbeek railway station and the Delta metro station
• A competitive salary + fringe benefits
• Good work-life balance (home office, flexible working times)
• A wide selection of sustainable meals in our company restaurant

Does this sound like you?
Then hurry and send your CV and letter of application to Linda DE COENE, HR Business Partner.

  • Publiée le:mer. 31 mars 2021
  • Lieu: BRUSSEL

Sodexo - Benefits and Rewards Services

Pleinlaan 15 Boulevard de la Plaine
1050 Brussels



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