Description de fonction

Key Account Manager – Public Clients (M/F/X)

La société

Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.

At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.

At Sodexo Benefits & Rewards Services, we are proud of our commitments to environmental sustainability, our focus on employment equity and diversity, our new ways of working independently and flexibility for the well-being of our talents. Joining us means evolving in a collaborative, innovative environment, in which each employee is recognized and receives the support they need for their development. We firmly believe that the quality of life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities.

Working with us is an opportunity to impact the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers.

We’re a global, multicultural business where every contribution counts and every day is a chance to inspire others and take inspiration from your colleagues.

We’re accelerating our growth on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.

Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.

Sodexo Public Benefits helps public entities to manage their budget resources while providing access to a broad range of services, such as basic services, culture and residential support services for millions of people worldwide.

Faced with changing demographic trends (aging population, increasing urbanization, a rising middle class, the development of initial and continuing education), public entities today seek solutions to more precisely target assistance as well as to control public spending.

Sodexo's solutions optimize and facilitate the work of public authorities, helping them to optimize budget resources and achieve goals in in a broad range of policy areas.

Fonction

As a member of the Public Benefits department, the Key Account Manager manages the day-to-day relationship with the clients (public sector entities) as well as the most important stakeholders for each of the projects under her or his responsibility. She or he actively interacts with the key account expert(s) in the translation of client requirements as to current products.

She or he participates in client and target analysis (contributing to web of influence analyses), identifies business development opportunities and actively supports the stakeholder engagement team (public benefits director and senior manager stakeholder engagement and public affairs) in further developing these opportunities. She or he actively contributes during the development of new proposals or the implementation of proposals won with respect to account management aspects.

She or he tracks and manages client expectations and aims to improve them.

Your main responsibilities:

  • Actively contributing to the implementation of proposals won with respect to account management aspects:
    • After Sodexo has won a proposal within her or his client scope, actively assisting in the set-up of account management aspects.
  • Identifying business development opportunities and active support of the stakeholder’s team:
    • Working together with the management, being on the lookout for and actively identifying possible business development solutions both within the scope of current our public products
    • Providing information about clients and targets to develop and/or complete web of influence information;
    • Participating in discussions about the development of new potential business with the client or targets related to the client.
    • Participating in the development of new proposals to current clients or targets with respect to the account management and client/stakeholder interaction aspects;
    • Timely contributing knowledge and understanding of client particularities which may positively or negatively influence Sodexo’s chances of winning a bid for a new opportunity.
  • Management of the day-to-day client (Regions) relationship:
    • Organisation or participation to follow-up or ad-hoc meeting including preparation and collect of feedback from the different teams within Sodexo (DMO, Finances, etc.)
    • Regular contact with the client representatives, responding to their questions and appropriately routing these questions within Sodexo;
    • Follow-up of timely reaction by Sodexo teams to requests of client including delivering realistic estimates for the implementation time and cost (as provided to her or him by the key account experts/officers) of new or adapted requirements, as well as discussing the billing of such requirements;
    • Regular and timely feedback of critical issues to the management
  • Management of the day-to-day key Company Federations relationship:
    • Regular contact with the Company Federations representatives, responding to their questions and appropriately routing these questions within Sodexo;
    • Coordinating specific interactions with representatives such as infosessions, webinars or other presentations
    • Regular and timely feedback of critical issues to the management
  • Interaction with the key account expert and Customer Experience dpt:
    • In collaboration with the key account expert, he/she provides adequate formal documentation of every interaction with the client or the stakeholders;
    • As a binome, ensuring the client relationship management work is appropriately and in a weighted manner divided between key account manager and key account expert, each to their own ability;
    • Validating the proper translation of client or stakeholder needs with the key account expert prior to these being communicated within the Sodexo organization;
    • Following up on timely delivery of the required deliverables by Sodexo
    • Working together with CX dpt, on a regular basis supporting both formal and informal, qualitative and quantitative quality assessments of Sodexo services.

Profil

  • Bachelor or Master degree or equivalent by experience
  • Minimum 4-5 years experience in follow-up and management/client retention of clients
  • Good knowledge of Belgian public sector and political environment
  • Experience with tender procedures
  • Experience with complex tenders including a full managed services context (development of IT solution, production flows, customer service, etc.)
  • Ability to work with cross-functional teams including IT and different type of stakeholders
  • Good management of expectations
  • Good basic knowledge of project management, product management
  • Networking and relationship

At Sodexo we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Langue

  • Very good knowledge of French AND Dutch (oral/written) + good knowledge of English

Offre

  • When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Sodexo products and related procedures.
  • We offer you a training course with real opportunities for development both within the team and within the company.
  • A full-time contract
  • A competitive salary with numerous extra-legal benefits.
  • A pleasant work environment in a dynamic and inspiring company.

Quality of life at work:

  • A work-life balance with possibility for home office
  • A concierge service that offers various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
  • A wide choice of sustainable and delicious meals in our company restaurant
  • A variety of sports (badminton, mini football, basketball, meditation and yoga)

  • Publiée le:mer. 9 novembre 2022
  • Lieu: Brussels/Telework (hybrid)

Sodexo - Benefits and Rewards Services

Pleinlaan 15 Boulevard de la Plaine
1050 Brussels
Belgique

Intéressé(e)?

Pour plus d'informations:
Appelez NATHALIE GELADI
au numéro suivant: 0475480420
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