Description de fonction

Credit & Collection Officer (M/F/X)

La société

Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.

At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.

At Sodexo Benefits & Rewards Services, we are proud of our commitments to environmental sustainability, our focus on employment equity and diversity, our new ways of working independently and flexibility for the well-being of our talents. Joining us means evolving in a collaborative, innovative environment, in which each employee is recognized and receives the support they need for their development. We firmly believe that the quality of life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities.

Working with us is an opportunity to impact the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers.

We’re a global, multicultural business where every contribution counts and every day is a chance to inspire others and take inspiration from your colleagues.

We’re accelerating our growth on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.

Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.


Within the Finance Department, you are responsible for the management and monitoring from A to Z of all our customers' payments (B2B). In this context, you take the necessary actions to regularize the accounts (analysis, customer contacts, preparation of clearance plan, monitoring of litigation files, etc.).

In addition to your primary responsibilities, you work closely with the Accounts Receivable Supervisor and the various team members to implement various recovery process improvement and automation projects, but not only, indeed other projects such as the dematerialisation and automation of accounting flows in the customer sphere are to be carried out in the short and medium term.

Your main responsibilities:

Collection (+60%):

- Litigation Management (interface with collection office)

- Recommendation and application of remediation for some clients

- Tracking of outstanding payments, direct debits, payments without communications, bankruptcies.

- Follow-up of the "reminder" and "refund" email boxes

Accounts receivable (+-20%):

- Launch, monitoring and improvement (based on internal and external customer feedback = quick wins) of call-back procedures

- 2nd line answer to nonstandard accounting/financial questions -excluding FAQ- from clients

- Analysis and release of customer orders

- Back-up of accounts receivable.

Credit control & reporting (+-20%):

- “Monitoring” of financial risks through “credit control” (blocking procedures in the event of non-payment and/or change in payment deadlines, etc.)

- Implementation of a KPI’s dashboard relevant to the function

- Establishment of monthly and weekly analyses on the evolution of “agings” and ongoing actions

- Adapt payment methods to the customer risk profile after analysis.


  • Bachelor in Accounting or Master in Economics, Business Science or equivalent experience
  • Successful experience of approximately 5 years in a similar function
  • Good knowledge of MS Office tools (Excel, Word, Outlook etc.)
  • Good knowledge of SAP
  • Excellent communication skills and ability to convince
  • Problem-solver
  • Proactivity and autonomy
  • Team spirit
  • Organized, specific
  • Result oriented
  • Structured and process-oriented within the project part
  • Service and positive mindset

At Sodexo we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


  • Excellent knowledge of both national languages (FR/NL)
  • English is an asset.


  • When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Sodexo products and related procedures.
  • We offer you a training course with real opportunities for development both within the team and within the company.
  • A full-time contract
  • A competitive salary with numerous extra-legal benefits.
  • A pleasant work environment in a dynamic and inspiring company.

Quality of life at work:

  • A work-life balance with possibility for home office
  • A concierge service that offers various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
  • A wide choice of sustainable and delicious meals in our company restaurant
  • A variety of sports (badminton, mini football, basketball, meditation and yoga)

  • Publiée le:mar. 27 décembre 2022
  • Lieu: Brussels / telework (hybrid)

Sodexo - Benefits and Rewards Services

Pleinlaan 15 Boulevard de la Plaine
1050 Brussels


Pour plus d'informations:
au numéro suivant: 0475480420
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