Description de fonction

Business Analyst (M/F/X)

La société

Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.

At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.

At Sodexo Benefits & Rewards Services, we are proud of our commitments to environmental sustainability, our focus on employment equity and diversity, our new ways of working independently and flexibility for the well-being of our talents. Joining us means evolving in a collaborative, innovative environment, in which each employee is recognized and receives the support they need for their development. We firmly believe that the quality of life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities.

Working with us is an opportunity to impact the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers.

We’re a global, multicultural business where every contribution counts and every day is a chance to inspire others and take inspiration from your colleagues.

We’re accelerating our growth on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.

Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.

Sodexo Public Benefits helps public entities to manage their budget resources while providing access to a broad range of services, such as basic services, culture and residential support services for millions of people worldwide.

Faced with changing demographic trends (aging population, increasing urbanization, rising middle class, development of initial and continuing education), public entities today seek solutions to more precisely target assistance as well as to control public spending.

Sodexo's solutions optimize and facilitate the work of public authorities, helping them to optimize budget resources and achieve goals in in a broad range of policy areas.


As a Business Analyst, you will play a key role in projects that aim to improve the experience of our customers, while contributing to the success of Sodexo. You will participate in the design of innovative solutions and products, used by a large number of citizens in Belgium (such as the service voucher, the training voucher, etc.), using agile methodologies and in collaboration with many sharp colleagues .

Your curiosity, your analytical mind and your interpersonal skills will enable you to understand the needs of internal and external stakeholders and to imagine pragmatic and effective solutions for them.

Your mission will be :

- Understanding and documenting business opportunities, problems, objectives or needs

- Optimize or build business processes and software tools (used internally or externally)

- Act as an interface between business and IT departments to ensure requirements are met

Your main responsibilities:

Initiate changes:

- Clarify business needs and define solutions by interviewing Managers, Experts, and other stakeholders from various departments

- Check the feasibility of the solutions by discussing with the IT team (functional analysts, architects, technical analysts) or the impacted stakeholders.

- Estimate development and operational costs of the solution

- Review existing processes and applications and propose improvements

- Align stakeholders

- Participate to the writing of commercial offers for strategic customers

- Collaborate with project managers on business cases, project charters and planification

Implement changes:

- Collaborate with product Owners to define priorities

- Define the business architecture and processes

- Specify functional and non-functional requirements

- Write documentation using BPMN, Archimate and UML

- Write User Stories and Acceptance Criterias

- Write acceptance test cases.

- Perform acceptance tests

- Answer development team or stakeholders questions


- At least 3 years’ experience as a Business Analyst

- Preferably have a Master's degree in IT or management

- Interest in new technologies, digitalisation, development techniques

- Financial knowledge (cost/benefit analysis, budgeting, accounting)

- Elicit requirements using different techniques (interviews, document analysis, workshops, brainstorming, surveys, data studies)

- Excellent communication skills: be able to express yourself clearly in writing and orally and to explain complex subjects to non-experts

- Knowledge of SCRUM and principles of project management

- Be autonomous and methodical, and organise your time according to priorities

- Have experience with tools such as Jira, Confluence, Azure Devops

At Sodexo we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


  • Excellent knowledge of English
  • Written and oral proficiency in FR or NL


  • When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Sodexo products and related procedures.
  • We offer you a training course with real opportunities for development both within the team and within the company.
  • A full-time contract
  • A competitive salary with numerous extra-legal benefits.
  • A pleasant work environment in a dynamic and inspiring company.

Quality of life at work:

  • A work-life balance with possibility for home office
  • A concierge service that offers various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
  • A wide choice of sustainable and delicious meals in our company restaurant
  • A variety of sports (badminton, mini football, basketball, meditation and yoga)

  • Publiée le:mer. 8 février 2023
  • Lieu: Brussels/telework (hybrid)

Sodexo - Benefits and Rewards Services

Pleinlaan 15 Boulevard de la Plaine
1050 Brussels


Pour plus d'informations:
au numéro suivant: 0497/94 85 11
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